How much is the minimum retail package order?
Minimum retail packaging order value is $150 excluding freight and GST for stock packaging products.
For custom printed paper bags, plastic bags and fabric bags minimum order quantities start at 3,000 units.
Do I need to create an account first to begin ordering products?
As you progress through the purchase process, you will be asked to create an account before your transaction is processed. This is set up to make re-ordering easy as your details are kept secure in your account, should you wish to do so.
Can I pick up my retail packaging goods from the warehouse myself?
Unfortunately due to strict OH&S regulations we cannot allow customers to pick up their packaging goods from our manufacturing facility. Please contact firstname.lastname@example.org or your dedicated Account Manager to see how your delivery is progressing.
Do you keep my credit card details?
Since our online merchant account is hosted by NAB Secure Payments, your credit card details are stored in a secure and digitally encrypted vault that neither us, nor NAB, can access.
When will I get my paper bags, plastic bags or fabric bags?
Retail packaging stock product lead times are 2-7 working days for most regions within Australia. Please note lead times will increase in peak periods, but we will try to deliver your paper bags, plastic bags or fabric bags as quickly as possible.
Can I get a sample of my products before I order?
Unfortunately we no longer provide one off samples of paper bags, plastic bags or fabric bags.
What are your opening hours?
We are open 24 hours a day online for receiving your retail packaging orders, but are only available 8am - 4pm Monday – Friday for customer service via email: email@example.com
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